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Simplifing Case Management

AI Powered Case Management Solution

Case 365 is a cloud based AI Powered case management solution that integrates with Microsoft 365, allows you to extend and customise case management solution using nothing but configuration

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Why Case365

Features helps you to service your customers better!

AI Powered

Offers an AI assistant powered by Open AI GPT LLM

Easy to Customize

Connect to your LOB Apps using configuration only

Predictable Pricing

No Surprises, Fully understand and control your TCO

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What We Offer

Case Management Made simple

What you get out of the box

Case Management

See all your cases in one place,you can execute quick actions like (reopen, close, ad-hoc tasks and sendEmail)

Task Managment

A complete view of all the tasks on the platform in a kanban view, see if the tasks are ad-hoc , linked to specific case

AI Assistant

An AI powered assistant that help execute predefined tasks and more!

AI Assistant

Introducing Casey! your case managment assistant

Let AI assistant help you perform your day to day activities, configure your assistant to do more and orchestrate work beyond your Case365 app (only in the enterprise plan!)

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Reporting & Analytics

Make informed decisions

Get a full view of your cases,delve in the details, execute the required actions in time to progress your case, meet your SLAs and keep your customer happy!

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Beyond what's available

No Code Configuration Approach

Configure your Activity Types

In Addition to out of the box activities, administrator can configure new activities that can be made available

Custom Entities

Use configuration only approach to create custom data structure to extend what's available out of the box

Custom Integrations

Connect your Case Managmenet events with your LOB Applications

Custom Reporting

Create your own reports using drag N drop, allow your achievements to be observed by your leadership team as dashboards

Pricing

Subscription Plans

Free

$0

  • Single User
  • 10 Cases Per Month
  • Flexible Data Residency
  • No Support
  • Shared Data Storage
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Basic

$100

  • 2-5 Users
  • 100 Cases Per Month
  • Flexible Data Residency
  • 8x5 Support
  • Isolated Data Storage
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Professional

$200

  • 5-100 Users
  • 300 Cases Per Month
  • Flexible Data Residency
  • 8x5 Support
  • Isolated Data Storage
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Enterprise

$???

  • 100+ Users
  • Unlimited Cases Per Month
  • Flexible Data Residency
  • 24x7 Support
  • Isolated Data Storage
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